I'm glad to see that KDT is up and running but this tool has never been stable. It has got to the point where we cannot ever rely on it to work. I have very little confidence that these problems will not re-occur.
I have repeatedly asked the question why users are not automatically compensated when such a vital part of the service is not available for extended periods of time. All I get are glib replies such as this one from Peter, "I think when it comes to finding a to compensation plans for our customers in a time like this, it is hard to just come up to a standard convention when it comes to compensating our customers for their time. We usually take care of all of our user issues on a case by case basis".
The only "hard" thing about giving compensation to users is that losing some of your profits hurts your bottom line. There is nothing technically difficult about saying "We will rebate users for every day that our tools are down". If you can do it for me, you can it for everyone!
The truth is that compensating only users who complain costs SEOmoz less money. By insisting that this is handled on a case by case basis, what you are really saying is "We are happy to charge users for a service that they have not received".
Which part of TAGFEE does this sound like? It is neither Transparent, Authentic or Generous. Perhaps your famous acronym should be changed to just FEE. This would more accurately reflect SEOmoz's current attitude to its users. Do the right thing here guys!