Our SEO software cuts through mountains of data to surface critical insights. We build and maintain systems that process massive amounts of data (we're talking 36 trillion records per day and multiple petabytes of storage.) We model transparent and empathetic marketing for the world. We educate our community, making every effort to help them improve their skill. And we do it all by fostering a culture that encourages accountability, empathy, and transparency.
What role will you play?
Benefits
Generous medical, dental and vision coverage
Open PTO policy with the expectation that you take at least 1 week off per quarter
10-16 weeks of fully paid parental, medical, or family leave
Company matches to retirement plans
Volunteer time off and matching donations
Stipends for home internet
Remote-friendly culture, with the option to be in office in Ottawa, Raleigh-Durham, Seattle or Vancouver.
Training through Mozzer U, reimbursement for conferences
Cereal bar, healthy (and not-so-healthy) snacks, & beverages
Our Hiring Philosophy
To build the very best SEO tools, we need a workforce that reflects the diversity of our communities and customers. We want Moz to be a place where everyone feels welcome and engaged, bar none.
Current Openings
Manager, Customer Support & Retention | Remote - Canada
Manager, Customer Support & RetentionJob DescriptionAt Moz, the Manager, Customer Support & Retention will manage a team of Customer Support Specialists to assist our 30k+ Moz self-serve customers across our product suite (Moz Pro, Moz Local, Moz API). This position will play an active role in identifying churn risks with customers and proactively offering solutions to reduce churn and increase customer retention.Client Support
Moz by the Numbers