Welcome to the Q&A Forum
Browse the forum for helpful insights and fresh discussions about all things SEO.
Great question! We will send your listing to these partners and they will begin to populate there automatically:
Infogroup
Acxiom
Nuestar/Localeze
Factual
Foursquare
Superpages
Best of the Web
Hey there Mike, thanks for reaching out to us! Once you've updated the phone number on your facebook local business and Google places pages (must have a local phone number listed visibly on those pages), we should be able to catch those changes when Google and FB update their public API (usually 5-7 days). Once we get that data back from them, you will be able to make the changes in your listing in Moz Local 
We are a bit behind on our weekly updates and we are working hard on finding the exact causes for the delay so that we can prevent this from happening again. For detailed live updates, make sure to subscribe to the update via the health page: http://health.moz.com/
That is a great question! We have a blog post open that explains our plans for this: http://moz.com/community/q/product-news-our-plans-for-mobile-rankings-in-moz-analytics
We will continue to update the blog post as details emerge on our exact plans for mobile rankings compatibility.
http://moz.com/community/q/product-news-our-plans-for-mobile-rankings-in-moz-analytics
Hello and thanks for reaching out to us! While I don't have any personal experience with Sucuri, there are certainly website protection tools out there that can mess with our crawl attempts. If you can send your campaign name and web address to [email protected], we'd love to take a look at that for you!
Hello Ben, I think Nishada's answer below will lead you in the right directions. Also, I highly recommend setting up weekly/monthly Custom Reports so that you can go back and reference those rankings any time you'd like. Moving forward, once you've created those, you can access that data at any time. I hope this helps!
Welcome to Moz! While your first complete crawl can take about a week to complete, our Research Tools should give you some useful information in the meantime: https://moz.rankious.com/_moz/researchtools
Enjoy Moz and feel free to reach out to us at [email protected] if you have trouble with any of your campaign data.
Hello and thanks for reaching to us! When using the On Page Grader, always allow 48 hours to run the tool again for an identical term and URL. This will ensure the new grade comes through with accuracy If you have trouble with the tool, feel free to reach out to [email protected] so we can make sure there aren't any hiccups in our tool.
Moz uses this rule when referring to each type of link: An external link is a link that points at an external domain and Internal links are links that go from one page on a domain to a different page on the same domain. They are commonly used in main navigation, for example.
If we are misreading links or mozbar is returning strange results, make sure to write in to [email protected] so we can try to separate that out for you. Also, make sure to use Opensiteexplorer to filter those links and find out where they are coming from.
Hello Charles, this is Abe from the Moz Help team. I have not seen this particular issue, I think you may have found a bug or unknown limitation of our tool. Can you write in to [email protected] with this information so that we can try to figure out the cause of the "No Title" labels ? Thanks again for the heads up!
The FAQ’s
We hope we can help! Below are the trending issues at the moment. If you don’t see your question addressed or need further help, send us a message at http://moz.com/help/contact. Our Help Team gumshoes will investigate your issue and respond shortly.
Where did my Campaigns Go?
Whenever your account is suspended, your campaigns are archived. The good news is that reviving archived accounts is really simple.
Go to your Campaigns section: http://pro.moz.com/campaigns
At the top of the page there is a "Archived Campaigns" Tab, give it a click.
From here, you should easily be able to "activate" your campaigns.
My Google Analytics profile won’t stay connected to my campaign and/or I am missing profiles in my GA Settings.
Google goes through a process called Oauth when it comes to authorizing access of services that are linked to your Google account. Under any single Google account, there are about 20 tokens account wide. Those tokens are used to provide access for a variety of services from Gmail to apps on your phone. Once you hit the limit, which is 20 for most users, the system automatically revokes the oldest token to provide a new one. I'm not certain if this is causing the issue on your account, but it is a great place to start troubleshooting.
You may be able to correct the issue by manually revoking your tokens to make room for new ones on your account and then reconnecting the account to Moz. Here are the instructions on how to do that:
The below process may also fix this issue for you.
Oops! try refreshing page! I can’t access any of my Campaign data.
This issue is normally machine specific and can be a bit complex. An individual forum has been created to address this: https://seomoz.zendesk.com/entries/28203486-Oops-Try-Refreshing-the-Page-Error-showing-on-all-pages-
Unable to retrieve historical ranking CSVs.
Some users did not receive their requested Historical Rankings CSVs. This has mostly been affected by a change or update to your competitors after a campaign has been setup for a while. Please send your request to retrieve this data with http://moz.com/help/contact.
Sorry for the trouble James!
Rickus, you are correct.
One way to alleviate that is to disconnect and reconnect the connection:
If this does not work, we will have to try a few more option. Email [email protected] in this case if the above fix does not work.
Hello Brian,
In the current SEOmoz web app, this functionality is not yet available. We are hoping to incorporate local results in the near future. We have had several feature requests for this data so I know that this request is near the top of the list.
Hello Alicia, this is Abe from the Moz Help Team. The latest version of this video is located here: http://moz.com/help/guides/getting-started I believe. I hope this helps!
Hello Jake, Abe here from Moz Help Team! If you cancel your account, we will suspend it for you and automatically archive your campaigns. You can come back at any time and reactivate those suspended campaigns. If you have a problems during this process, feel free to message us at [email protected].
Thanks for contacting us through the forums! Have a great weekend. We hope to see you back soon!
Hello Andrew,
This is Abe from the Help team at Moz! After looking into your campaign with 1 page crawled, I think I have found the culprit. Your server seems to be timing out when we attempt to contact the host. Your web admin can usually fix this from there side of the controls. You can verify this timeout by downloading the CSV from your Crawl Diagnostics in this campaign and scrolling to the right. One the server allows us, we will be able to crawl your site without a problem.
I hope this info helps!
Hello Aezid,
We are excited to have you with us too! I apologize for the lack of information in certain tools at this time. We have been working on some major fixes for Rankings and On Page and hope to have these resolved shortly. For an update regarding this issue please refer to the recent blog post put together by our engineers: http://www.seomoz.org/blog/where-are-my-rankings
I really hope this information helps shed light on the lack of data you are experiencing at this moment.
I am extremely sorry that you are having these difficulties with Moz Analytics Keyword Difficulty tool. This tool was fixed today and you should be able to use this now. If you are still having trouble, please email [email protected]. Enjoy Moz and thank you so much for letting us know about this.
That is a great question! We have a blog post open that explains our plans for this: http://moz.com/community/q/product-news-our-plans-for-mobile-rankings-in-moz-analytics
We will continue to update the blog post as details emerge on our exact plans for mobile rankings compatibility.
http://moz.com/community/q/product-news-our-plans-for-mobile-rankings-in-moz-analytics
Hello! We absolutely offer non profit rates for Moz Just complete our order form and send us your 501(c)(3) form. We'll manually set up your account for a 75% discount off the regular price.
The proof we'll need of your non-proft status is typically a copy of your 501(c)(3) determination letter (a letter that is issued by the IRS that states an agency is a 501(c)(3) organization). It's the same letter you'd use when filing taxes with the federal government, and that was issued to your organization when you initially applied for non-profit status and became a non-profit. An approved Form 1023 from the IRS might also do the trick.
Please let me know if you have any questions about the membership or order form. Have a great day! And thank you for working to make the world a better place!
9/5/2012 The Help Team is proud to announce a new weekly webinar series just for our community members: Wednesday Webinars!