Hi,
A client of mine has compliance issues in their industry and has to show two different types of content to visitors:
Next year, they have to increase that to three different types of customer. Rather than creating a third section (customer-c), because it's very similar to one of the types of customers already (customer-b), their web development agency is suggesting changing the content based on cookies, so if a user has indentified themselves as customer-b, they'll be shown /customer-b/, but if they've identified themselves as customer-c, they'll see a different version of /customer-b/ - in other words, the URL won't change, but the content on the page will change, based on their cookie selection.
I'm uneasy about this from an SEO POV because:
- Google will only be able to see one version (/customer-b/ presumably), so it might miss out on indexing valuable /customer-c/ content,
- It makes sense to separate them into three URL paths so that Google can index them all,
- It feels like a form of cloaking - i.e. Google only sees one version, when two versions are actually available.
I've done some research but everything I'm seeing is saying that it's fine, that it's not a form of cloaking. I can't find any examples specific to this situation though. Any input/advice would be appreciated.
Note: The content isn't shown differently based on geography - i.e. these three customers would be within one country (e.g. the UK), which means that hreflang/geo-targeting won't be a workaround unfortunately.