Welcome to the Q&A Forum

Hi Ria!

Moz Perks were a list of additional partner benefits we used to have. These perks are what are being sunsetted.

Moz Points on the other hand, are still rockin' and rollin'! MozPoints are how we reward awesome folks like you for participating in our Community! You can still earn MozPoints and work towards your very own Roger.

Cheers,

Erin

Hi Joe, Thanks for reaching out! Erin here. I manage Moz's Marketing Communications Team. We actually made the sad call to sunset the Moz Perks page earlier this month. With the recent changes at Moz, we just don't have the bandwidth to support it at the moment. Sorry to catch you by surprise! To Logan's point Mozpoints are still alive and well! Sorry you didn't get a tweet, Thomas and Ria! I'll let Roger know!  Let me know if you have any questions! Erin

Hi there! Sorry I'm so late to the game!

My name is Erin, and I'm the Help Team here at Moz. This product pushes your listing's name, address, and phone number out across the web. Moz Local is meant for physical brick and mortar business locations that serve customers at their locations. So, if you're an e-commerce site, Moz Local isn't the best option for you.

That said, if you also have a storefront, this could be a good option for this location!

Let us know if you have any other questions!

Cheers,

Erin

Ahoy!

Erin here. I'm a lead on the Help Team here at Moz! Sorry for the confusion! Our Crawl Test data is actually cached for 48 hours, which is why you're seeing the same issues after 6 hours/same day after you've made fixes. In order to get the most accurate results, you'll want to wait at least 48 hours between Crawl Tests.

I hope this helps, and if you have any other questions, feel free to shoot us an email at [email protected]!

Yours til the Chocolate Chips,

Erin

Hi there!

Good news! All those pesky "pending" keywords are cleared out. You're good to go! Thanks for your patience while we got this fixed, and have a great week!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. I just looked into your Keyword Analysis, and you definitely have a lot of keywords pending! I'm going to take this conversation offline so I can troubleshoot this further. I'll create a request for you in our Help Desk software, and follow up with via email you as soon as I have some answers.

See you on the flip side!

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. The bad news is there's not currently a way to sort your campaigns alphabetically. The good news is this is EXCELLENT feedback, and we feedback here at Moz! We actually have a meeting with our Product Team each week to talk about these kinds of insights. While I can't guarantee this is something we'll be able to bake in, I can guarantee that we'll be taking this suggestion into account!

Sorry I can't do more in the meantime you get these sorted for you alphabetically! My workaround is usually to "Command+F" till I find what I'm looking for.

I hope that helps, and please let us know if you have any other questions!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you ran into this!

This sounds a little wonky! For bio searches there aren't any limits, and for comparison and analyze reports there are limits of 500 reports (per hour, which would be pretty impressive to hit!) if you're a Pro user.

If you're still running into this, can you email us at [email protected]? We just need the following information:

• the email address associated with your account
• your Twitter handle
• the specific types of reports you're trying to run
• screenshots of the error messages you're seeing

We should be able to help you troubleshoot from there! We look forward to seeing your email!

Cheers,

Erin

Hi Dan,

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. As far as I know there's nothing wrong with the mentions feature, but we need more information to be able to look into this for you.

If you feel like you've found a bug, the best thing to do is to email us directly at [email protected]. Q&A is a great place to ask the community for SEO advice, or to ask about functionalities of the tool. But if you feel like you've found a bug, the best thing to do is email us so we can troubleshoot and investigate. In order to really dig in to issues like this, we need the following information:

• The affected campaign
• The specific issue your seeing (in this case we'd need to know the query you're trying to add so we can test it out)
• Screenshots of the error message you're seeing.

I hope this helps, and we look forward to seeing your email!

Cheers,

Erin

Hi Josh!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. It looks like you've been working with David and Michael on this, and I'm really glad to see that you've brought this question to our awesome community! While we're able to tell you how our site detects duplicate content, advising you on how to implement strategy on your site is a little out of our realm of expertise. I'd have to be a web dev or a consultant to point you in the right direction, and the truth is I was a history major.

Sorry we don't have more resources for you on this one! It's my hope that someone here in the community has some insights for you. I'll leave this question as "unanswered" in hopes that someone has some advice.

Good luck, and have a wonderful weekend!

Erin

Hi Joe, Thanks for reaching out! Erin here. I manage Moz's Marketing Communications Team. We actually made the sad call to sunset the Moz Perks page earlier this month. With the recent changes at Moz, we just don't have the bandwidth to support it at the moment. Sorry to catch you by surprise! To Logan's point Mozpoints are still alive and well! Sorry you didn't get a tweet, Thomas and Ria! I'll let Roger know!  Let me know if you have any questions! Erin

Hi Ruben,

My name is Erin, and I'm on the Moz Help Team. I'm sorry if you received a generic support response. The truth is we don't have a timeline on when this will be fixed. Our engineers have been looking into this for over a week, but we don't have an ETA yet since it is something that needs to be fixed on a global level, and is not account specific. We always appreciate feedback, so I'll be sure to leave your question as "unanswered" so other members of the community can chime in.

As Kevin said, the Health Page (http://health.moz.com/) is a great place to stay posted on current issues. While we don't currently have this issue on our Moz Health Page, we're planning to update it!

If anyone else is having this issue, please reach out to us here:  moz.com/help/contact

Happy Wednesday!

Erin

Hi there! My name is Erin, and I'm on the Moz Help Team. iSTORM Media is totes correct. You can only track historical data for 3 competitors within a campaign at this time. The good news is we LOVE LOVE LOVE feedback like this here at Moz, and this is a request we've been tracking on our Feature Request Forum:

https://seomoz.zendesk.com/entries/345477-Can-I-haz-more-than-3-Competitive-Link-Analysis-competitors-

While I don't have an exact ETA on when we'll have this functionality in the tool, this is something we have planned! You can follow this forum for updates!

I hope this helps! Happy Tuesday!

Hi Ria!

Moz Perks were a list of additional partner benefits we used to have. These perks are what are being sunsetted.

Moz Points on the other hand, are still rockin' and rollin'! MozPoints are how we reward awesome folks like you for participating in our Community! You can still earn MozPoints and work towards your very own Roger.

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Unfortunately this isn't something we're able to do. When I explain how we store our data, I like to compare it to Jenga. When a game of Jenga is in the box all the blocks are safe and secure. However, once you take the game out of the box and start moving the blocks around, you run the risk of the whole tower falling over. That's how are data works. It's extremely secure, but if we were to move campaigns around from account to account, it could put other data at risk.

The only word around I can think of for this is to have your old company send you any old reports and your historical rankings CSV, and then recreate the campaign in your new account. Sorry I don't have a better solution for you! I'll definitely note this as feedback for our Product Team as well.

If you have any other questions, just shoot us an email at [email protected]!

Cheers,

Erin

Hi! My name is Erin, and I'm on the Moz Help Team. Great answer by the way, Paddy! I just want to throw in a little more information about Just Discovered Links (JDL).

All of the links that end up in JDL come from tweeted bit.ly links. We get our data for that tool from bit.ly and they can provide us with what the associated full link is, which is how we show the full link in the tool (because the bit.ly version of the link wouldn't be very informative), but all of the Just Discovered Links come from URLs that were tweeted as a bit.ly.

Basically, if someone tweeted the page http://www.squaresocial.co/site-isnt-ranking-google-anymore/ as http://bit.ly/1jyxEpX, bit.ly would see the tweet and let our system know that A. the URL http://bit.ly/1jyxEpX was tweeted and B. that that bit.ly URL redirects to http://www.squaresocial.co/site-isnt-ranking-google-anymore. Our system then crawls the page http://www.squaresocial.co/site-isnt-ranking-google-anymore to see where that page is linking and we can see there is a link to moz.com on that page, so we include it in the Just Discovered link index for moz.com as the full URL, rather than the shortened version: http://screencast.com/t/fVs59BsYE6rT

I hope that helps!

Erin

Hi James!

My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! I checked your account, and it looks like you're experiencing a known issue we're seeing with our social data. I'm sorry your campaign has been affected! I'm going to take this conversation offline and create a ticket for you in our Help Desk software. I'll loop in our engineers and follow up with you from there!

If anyone else is having issues with their social accounts, let us know.

Happy Monday!

Erin

Hi Derek!

Thank you so much for writing in! I looked into your account, and I have an answer for you.

When you first create a campaign we do a rush collection to gather data. However, anything added after the fact will update on a weekly basis. You added this GA account a few days after you created your campaign.

After the initial rush collection, your data will update weekly on the same weekday (+1 day) you created your account. You created this campaign on 1/28/14 (a Tuesday), which means your data should update by 12:00 am PST on Wednesdays.

I'm sorry for any confusion that caused, and you should see updated data by EOD tomorrow!

I hope this helps! Let me know if you have any other questions!

Cheers,

Erin

Hi James!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I'm glad to hear your data updated! You're totally right, your data does update once a week. The dates referenced throughout the Web App are the dates for the previous data collection time period, but the data is updated the day following the end of that period. So, if the app shows the weekly timeframe as August 1st-7th, this means the data was actually updated on August 8th. We update the weekly data seven days after the last update occurred, so the next update would take place on August 15th for the week of August 8th-14th and your data should update on the same day every week.

To echo what Keri said, if you run into anything like this in the future, shoot us an email at [email protected]. We'll be better equipped to help you troubleshoot from there.

Cheers,

Erin

Hi there,

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. This is a tricky thing to troubleshoot since we don't have a historical database for our Index, and to my knowledge we haven't changed anything about the way we gather/report this information. Sorry I can't do more for you on the support side with this one! While I can tell you how we gather the data, ideas as to why a drop like this would occur is outside of my scope of expertise.

Presashop might have a good starting point for your investigation though! I'll leave this questions as "unanswered" on my side so more folks from the community can chime in if they have any other insights.

Good Luck, and Happy Tuesday!

Erin