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Some brands have achieved the dream: a large audience who believes in them, buying from them time and time again without questioning the value or authenticity of the products and services. And they've done it by developing an emotional connection with that audience. These days, it's more about building a community around your brand, rather than simply having clients. Flavilla Fongang will explore the power of brand psychology that's been used by huge, successful brands such as Apple or Starbucks to earn customers that are loyal long-term.


Conversion rate optimization (CRO) is the systematic process of increasing the percentage of website visitors who take a desired action — be that filling out a form, becoming customers, or otherwise. Learn about the multidisciplinary and often complex CRO process in this article.


The long sales cycles presented in B2B pose a unique set of challenges for converting visitors into coveted users. Success requires a strategic approach that goes beyond the landing page to include your entire site. In this session, Joyce Collardé will look at three tried-and-true methods for increasing your conversion rate and winning more business.


What would your reaction be if you were told that one of Wil Reynolds' clients got more conversions from zero-volume search terms than search terms with 1000+ searches per month? It's true. Wil found this out in seconds, leading him to really look at his whole client strategy through a new lens. It also made him question company-wide strategies. How prevalent is this across all clients? Don't they all deserve to get these insights? It required him to dig into the long tail, deep. To use big data and see PPC data as insights, not just marketing. What would your reaction be if you were told that Google's "bad click" business could be generating as much annually as Starbucks or McDonalds? Wil will be making the case for big data, agencies, and why building systems that looking at every single search term you get matched to is the future of search marketing.


Flex those note-taking muscles, because you'll need them for this high-powered talk! Luke Carthy will share solid, profitable, and actionable tips on just how to identify juicy e-commerce revenue wins using the unlikely duo of an SEO crawler and custom extraction. You'll learn how to uncover impactful low-hanging fruit to both increase your conversions and improve your UX using the tool that's already in every SEO's arsenal. You'll also glean in-depth insight into some of the world's biggest names in e-commerce, sharing major missed CRO opportunities, costly oversights, and rookie mistakes hidden in plain sight.


How can you use data to find and update content for higher rankings and more traffic? Andy Crestodina will take us through a four-point presentation that pulls together the most effective tactics around content into a single high-powered content strategy with even better results.


Traditional content marketing focuses on educational value at the expense of product value, which is a broken and outdated way of thinking. We all need to sell a product, and our visitors all need a product to improve their lives, but we're so afraid of being seen as salesy that somehow we got lost, and we forgot why our content even exists. We need our M.O.M.s! No, not your actual mother. Your Marketing Optimization Map — your guide to exploring the nuances of optimized content marketing through a product-focused lens. In this session you'll learn data and lessons from Oli Gardner's biggest ever content marketing experiment, and how those lessons have changed his approach to content; a context-to-content-to-conversion strategy for big content that converts; advanced methods for creating "choose your own adventure" navigational experiences to build event-based behavioral profiles of your visitors (using GTM and GA); and innovative ways to productize and market the technology you already have, with use cases your customers had never considered.


With the arrival of GDPR and the ease with which consumers can unsubscribe and report spam, it's more important than ever to treat people like people instead of just leads. To understand how email marketing is changing and to identify opportunities for brands, Litmus surveyed more than 3,000 marketers worldwide. Justine Jordan will cover the biggest trends and challenges facing email today and help you put the human back in marketing’s most personal—and effective—marketing channel.


Clicks from local search results to business websites are on the decline. For local businesses, it's no longer enough to rank. Your presence in the SERPs has to stand out in order to attract new customers. So how do you set your business apart from the competition? Reviews! Reviews can help your rankings, but more importantly, positive reviews drive more leads and conversions. In this talk, Darren Shaw will teach you the latest strategies and tactics to level-up your review game on Google and other important sites, so that consumers will choose your business over the competition.