How I Got The Attention of One of the Top SEO Bloggers With Diet Coke
We've all heard stories about companies who do remarkable things for their customers that results in people talking about them. These examples include the Nordstrom's employee who accepted a return for tires, Zappos providing surprise overnight shipping, or Gary Vaynerchuk sending a Mark Sanchez jersey to a customer, even though he sells wine. Delighting customers with unexpected acts of kindness doesn't have a directly measurable ROI, but often times it leads to loyal customers and evangelists who spread a story.