Latest Questions
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Unsolved refund plz
After the free trial period, payment was made automatically. I thought I had canceled my subscription, but it did not apply.
Support | | rudgns33310 -
In 2 days, a loss of 20 reviews
Hi Mozers, I have a cosmetic dentist client, in Belgium, who had 95 reviews. And in 2 days, he lost 20 good reviews (10 reviews per day), from real customers. The problem is that his rating went down drastically because they were only 5 star reviews. Yesterday he got a 5 star review from a real customer and this morning he disappeared. Have you ever experienced such a scenario? What could be the cause? Thank you in advance for your help. Kind regards,
Reviews and Ratings | | JonathanLeplang
Jonathan0 -
Unsolved Old Account Data
I've just got our account live again after the old payment card had expired. Now I'm back in the account I don't see my old set up and all the site / keywords I've previously had set up. Can you help?
Moz Pro | | Paul_Coupe0 -
Unsolved I did not know that automatic payments were being made after using the trial version. I just saw money was flowing through my credit card and I urgently canceled my subscription. Request a refund for the amount
I did not know that automatic payments were being made after using the trial version. I just saw money was flowing through my credit card and I urgently canceled my subscription. Request a refund for the amount. As i am learning will use after some time.
Moz Pro | | NatwarG
Kindly refund my amount.0 -
Unsolved please refund !!
I did not know that automatic payments were being made after using the trial version. I just saw money was flowing through my credit card and I urgently canceled my subscription. Request a refund for the amount automatically paid for a fee. The reason is that I didn't use it.
Moz Pro | | infinitejoo0 -
Unsolved Can Moz integrate GA4 data?
With the new GA4 coming out in 2023, can our Moz accounts connect to the new GA4 property?
Product Support | | ArttiaCreative0 -
Best place to find quality freelance writers?
I have a substantial writing project. One long piece (giveaway PDF), 20 or so follow-up pieces. About a specific medical condition. Where do I find a writer to work with?
Content Development | | Byron_W0 -
301 Redirect chain
I've got a redirect chain happening
On-Page Optimization | | Libra_Photographic
http > https> https.www. I can't find how to fix this one. My site is on siteground which forces the https at server level and then onto cloudflare. Anyone have any ideas?0 -
Reciprocal Backlinks
Hi all, We've just started looking into backlinks for our website, and we're...a bit overwhelmed to say at least. We thought the best way to start with backlinks is to reach out to our industry partners, and ask them to put a link to our website on theirs (in a blog, or a relevant page of course), as it's relevant for users. However, the question we almost always get is, can you do the same and link back to our website? How does google look at reciprocal links? We think they can be seen as a 'transaction of links' and not have as much link juice as links which aren't reciprocal. Is there any best practice for how to approach this? Thank you in advance. Diana
Link Building | | dianacatrinoi0 -
Unsolved Replicate rogerbot error for server/hosting provider
Anyone got any ideas how to get a server/hosting provider who is preventing rogerbot from crawling and me not been able to set up a campaign to duplicate the error on there end? The server/hosting provider is crazydomains dot com My clients robots.txt User-agent: *
Moz Tools | | Moving-Web-SEO-Auckland
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php
User-agent: rogerbot Disallow: Sitemap: https://www. something0 -
Unsolved MozBar says no schema.org markup when it exists and validates elsewhere
I have added schema.org markup to many pages on my site (e.g https://discoverquotes.com/wisdom/) - since it is a quote site I marked up all the quotations - it validates with schema.org - but when I use MozBar and look at Page Analysis-->Markup the moz bar says I have no schema.org markup. Is this something Moz only updates periodically? If so, anyone know how often they update? or any ideas why moz bar is reporting a false negative?
Moz Bar | | daviddq0 -
How effective are 301 redirects in passing page rank?
I have a blog which is ranking well for certain terms, and would like to repurpose it to better explain these terms it is ranking for, including updating the url to the new term the blog will be about. The plan being to 301 redirect the old url to new. In the past, I've done this with other pages, and have actually lost much of the rankings that I had earned on the original URL. What is your take on this? Maybe repurpose blog, but maintain original URL just to be on the safe side? Thanks
Technical SEO | | CitimarineMoz0 -
Unsolved structured data google search rich results s
Hello, I would like to update the google search rich results for our website using breadcrumblist structured data. I followed google guidelines on how to get this done and even tested it using the Rich Results test but non of the changes I made show up in google search.
Technical SEO | | GlobalDentalShop
Is anyone able to provide assistance with this process?0 -
Preserving Authority of closed website
Hi, I have the opportunity to acquire a domain of a company that is closing in a similar industry who currently have a decent Authority - 51DA, 5,752 Linking Domains. I cannot do anything with the new business yet but if I acquire the domain the existing website will turn off. If I crawl the existing site and 302 redirect all pages to a holding page on said domain, will that preserve authority while I start the new business and build the new website and like-for-like pages?
Technical SEO | | Ant-Scarborough0 -
Searching For LinkedIn Ad Agency
My organization is looking to do paid social on LinkedIn but we are having trouble locating a agency that can handle our unique needs. Does anyone have a recommendation for an agency that specializes or has had success with LinkedIn advertising?
Social Media | | inhouseninja0 -
Unsolved Concerned
I'm new to MOZ and thought I'd try it out free for 30 days, knuckle down and fix any issues with my website since I only set it up in January and want to keep it in tip top condition and try to get it ranking. Well, I made my way through each page and fixed everything and then I come to in the inbound links/domains and my eyes turn into saucers and I almost fall off my chair. I have 1 inbound link with a spam score of 78% from a site named "Nitter". How on earth do I get rid of this and what the heck is "Nitter"?!
Moz Tools | | MillieandTilly0 -
Unsolved /%25s
Hi Community, has anyone else had a 404 error reported by Moz, where the end of the domain is /%25s? The error comes from my blog home page https://kaydee.net/blog/ But when I look at the source code, I can't see anything that has a space at the end of the URL. I wonder if it is to do with the WordPress search? Thanks in advance for any insight.
Moz Pro | | kaydeeweb0 -
Unsolved Moz lesson question re: Keyword Matrix brainstorm
Hello We are going through the exercise of keyword matrix and want to know if we can get someone to listen in for 5-10 min to make sure we are on the right track. Thank you - Brad
Product Support | | B2daGz0 -
Unsolved Page Optimization Loop
When I am trying to optimise a page within MOZ this message box appears: dcf38be5-eff4-4317-87ab-ab560e8fea7c-image.png I click 'Track Keyword' and it just loops round with the same message over and over again. I have already added this particular keyword to be tracked but I still get the error message. Can anyone help?
Product Support | | Zigaflow0 -
SERP Cannibalization Issue
Hi Moz Community, Glad to be here with you. I need some help from you guys. I have a new client website: [https://deluxemassage.co.uk/](link url) My client runs this type of business offering professional therapeutic health services. It offers massage services on demand ("mobile", therapists visiting clients at home). The client has his business registered, and the therapists listed on the website are carefully vetted, all having training in different types of massage. The client's problem is that until 2 months ago the site was in position 3-4 in Google (somewhat stable) with the main page for the keyword "mobile massage London". Recently I noticed that another page on the site that lists all therapists - i.e. this page [https://deluxemassage.co.uk/therapists/](link url)- is on the first page of Google for the above keyword, although both the title tag, meta description and the page on the site do not target the above keyword.
Algorithm Updates | | Koyel9754
I notice that both pages have serious fluctuations in the SERP for the mentioned keyword, sometimes appearing both in the results.
The Home page is marked as rel=canonical Of course the position in SERP fluctuates from 8, 11, 12, 7. What should I do to solve this problem? Any thoughts here would be appreciated. Thanks0 -
Odd one - dropping positions but traffic improving
Seem to have a bit of an odd one. For the last few months been running a backlink campaign for a 2/3 year old site, got good positions for some keywords/pages but seems to have plateaued the last 60 days or so with some keywords dropping in position.
Link Building | | seoman10
The odd thing is traffic seems to be still improving (according to GA and GSC). I am wondering if - have hit a niche ceiling
or rankbrain type thing i.e. google trying to work out what the site should be ranking for and messing with positions.
or because it is just a newish site. Any ideas?2 -
Inconsistent NAP / Space in Street Name
I have an issue with an address. Some sources use a space in it, others do not. For example:
SEO Tactics | | pg181
'123 Blue Berry Road' is recognized by Google, various other sites and Google will correct the search if not using the space. '123 Blueberry Road' is recognized by the USPS. To make things more complicated, the road is split between 3 towns. 1 of which is recognized by Google as the proper usps validated 'Blueberry Road' And as if it couldn't get even more complicated than that, the address is recognized by USPS as a different town than the location is actually in or taxed as. But that's not really the problem, because everyone agrees that the wrong town is how USPS recognizes it and that will be that. It's just the space that is the issue. How much of an affect will this have either way I go with it? Thanks in advance!0 -
Unsolved Can I get Moz keywords via API?
Hi, my boss is asking if you "have any API for keyword research -- e.g., as soon as a user creates a card title in [our application], we can auto-recommend keywords from Moz within [the application]. I shared a link with him to your Links API page, but he says he doesn't think that API does the above. Can you help? Thank you, Renae
API | | CarolinaRen0 -
Low Metrics - High Rank
I've recently been confused by a marketplace that appears to have significant traction (500K) despite having a very low DR (46). Has anyone experienced something similar and been able to attribute this?
SEO Tactics | | MarketGrowth0 -
Google Capital - Antitrust Conspiracy
I think we all have heard about Thumbtack breaking the rules w/ badges. Getting deindexed, then getting a 100M injection from Google capital and having the penalties removed: https://techcrunch.com/2014/08/20/service-marketplace-thumbtack-raises-100m-round-led-by-google-capital/ Our primary competitor is a different marketplace backed by Google Capital. Does anyone know of any low frequency products (reliant on SEO) backed Google Capital that has not won out within search? (i.e. is there any hope of competing against a low frequency marketplace after they have Google Capital backing?)
Search Behavior | | MarketGrowth0 -
How to best handle search landing pages - that don't exist
I have quite a bit of blog information that can be searched, which results in "pages" that don't actually live anywhere. These are scanned by Moz and appear as poor page quality for speed, etc. How do I get the service to either ignore all of these or is there a way to treat them as a real page with content? As there are quite a few generated over time, I'd like to be able to capture them somehow. Thanks.
On-Page Optimization | | amac70 -
Question regarding international SEO
Hi there, I have a question regarding international SEO and the APAC region in particular. We currently have a website extension .com and offer our content in English. However, we notice that our website hardly ranks in Google in the APAC region, while one of the main languages in that region is also English. I figure one way would be to set up .com/sg/ (or .com/au/ or .com/nz/), but then the content would still be in English. So wouldn't that be counted as duplicate content? Does anyone have experience in improving website rankings for various English-speaking countries, without creating duplicate content? Thanks in advance for your help!
International SEO | | Billywig0 -
Hamburger Menu on Desktop Version - Affect SEO?
Hi There We are working with developers of a site redesign of an existing site. They are keen on a hamburger menu on the desktop, as well as mobile. Can I confirm if this will have any implications for the SEO rankings? Many thanks in advance for assistance
On-Page Optimization | | DigitalProgress0 -
When to re-write and redirect a blog url?
What are best practices for rewriting (and then redirecting) blog URLs? I refresh old blog posts on our blog every month and many of them have URLs that are too long or could be improved. However, many of them also already get decent organic traffic and I don't want to lose traffic due to a URL redirect. Are there any best practices or "rules" I can follow when deciding whether to re-write and redirect blog URLs?
Content Development | | Emily.R.Monrovia
Thanks!0 -
Unsolved Inaccurate backlinks being listed in Moz campaign
Moz keeps saying that these websites (amongst others)... https://toolszap.com/
Moz Tools | | JCN-SBWD
https://www.findwallpaperhd.com/
https://onlinecoursesschools.com/
https://www.tonzo.com/ ...are linking to one of my client sites at https://www.scamblermusic.com The websites in question clearly aren't related and aren't linking to the site, and there's no reference to Scambler Music anywhere in the source code. Why does Moz keep listing backlinks that simply don't appear to exist?0 -
Unsolved Performance Metrics crawl error
I am getting an error:
Product Support | | bhsiao 0
Crawl Error for mobile & desktop page crawl - The page returned a 4xx; Lighthouse could not analyze this page.
I have Lighthouse whitelisted, is there any other site I need to whitelist? Anything else I need to do in Cloudflare or Datadome to allow this tool to work?1 -
Google not using meta desription
I have seen several posts as to why google may not be using the meta description. The most common reason is that they found other text on the page that is more relevant. While I have seen this to be the case on some, most of the time it is not. Is there any way to alert the google bot that it is taking wrong info that would not be good to the user?
Technical SEO | | RobDalton0 -
Unsolved Is Performance Metrics only available in a Campaign?
I'm looking to do a 1-off Performance Metrics analysis across dozens of pages on a single website - a prospective client. I thought it would be part of the On-Demand Crawl.
Moz Tools | | amandacash858960 -
CTA first content next or Content first CTA next
We are a casino affiliations company, our website has a lot of the same casino offers. So is it beneficial to put the content over the casino offers, then do a CSS flex, reverse wrap, so the HTML has the page content first, but the visual of the page displays the casinos first and the content after? or just the usual i.e image the HTML as content first, and CSS makes offers come first?
On-Page Optimization | | JoelssonMedia0 -
My Website Not Showing In Google English Search Results
My website is not visible on Google English. Selecting the language of Google in Hindi, Spanish, etc., my pages are visible in search results.
International SEO | | Jude_Wix0 -
Unsolved If you had to prioritize Moz features for those just getting started, what would be your top three?
If you had to prioritize Moz features for those just getting started, what would be your top three? I have my own thoughts here, but I am keen to hear what other Mozers believe.
Getting Started | | CAYK0 -
Unsolved Google URL inspection live test rendering issue.
Hi Everyone, This is my first post on Moz. I have been trying to get this thing sorted and have read everywhere and everyone just says don't worry about it. I would really like some advice/suggestions on this it will be really helpful. When I use the Google URL inspection tool from the Google search console the page rendering is completely broken. The tool refuses to load resources each time. At end of the day that's how the website is rendered in Google cache. I have already tried disabling cache plugins and Cloudflare but nothing works. site - nationalcarparts.co.nz
Support | | caitlinrolex789
This is how it renders when using URL inspection tool -
https://prnt.sc/7XKHtEU01gEl and if you check cache:https://nationalcarparts.co.nz this is how Google is caching it. Plugins I am using - Elementor Version 3.6.1, Elementor Pro Version 3.6.4, Exclusive Addons Elementor Version 2.5.4, Exclusive Addons Elementor Pro Version 1.4.6, WP- rocket, Cloudflare Pro plan with the plugin. Please if someone has fixed this issue and has a possible solution for it. Thanks cacheissue1.PNG1 -
Unsolved Moz tried to charge our credit card
Hello, We noticed that MOZ tried to charge our credit card, while we are on Trial period until today. We decided to cancel the subscription (until our budget grows and come back). The tool is great, but it currently is too expensive for our business. We enjoyed the trial period and will surely come back when our business can afford it!! Thanks!
Getting Started | | intenseed0 -
One or multiple backlinks from business profiles?
Hi, When building diverse backlinks to a website it's often possible to place one, or several, links in the business profile on a directory or social platform such as https://www.broadjam.com/Scambler, https://coub.com/scamblermusic, https://issuu.com/scamblermusic or https://soundcloud.com/scambler. Typically I would only add one backlink to these profiles (and that would be to the home page) but I often wonder if I should take the opportunity to add several links to internal pages and blog posts. Am I missing an opportunity to add more backlinks and spread out the link juice, or could multiple backlinks within short profiles be considered spammy? Any advice would be helpful. Thanks.
Link Building | | JCN-SBWD1 -
Unsolved Duplicate LocalBusiness Schema Markup
Hello! I've been having a hard time finding an answer to this specific question so I figured I'd drop it here. I always add custom LocalBusiness markup to clients' homepages, but sometimes the client's website provider will include their own automated LocalBusiness markup. The codes I create often include more information. Assuming the website provider is unwilling to remove their markup, is it a bad idea to include my code as well? It seems like it could potentially be read as spammy by Google. Do the pros of having more detailed markup outweigh that potential negative impact?
Local Website Optimization | | GoogleAlgoServant0 -
Moz crawler is not able to crawl my website
Hi, i need help regarding Moz Can't Crawl Your Site i also share screenshot that Moz was unable to crawl your site on Mar 26, 2022. Our crawler was not able to access the robots.txt file on your site. This often occurs because of a server error from the robots.txt. Although this may have been caused by a temporary outage, we recommend making sure your robots.txt file is accessible and that your network and server are working correctly. Typically errors like this should be investigated and fixed by the site webmaster.
Technical SEO | | JasonTorney
my robts.txt also ok i checked it
Here is my website https://whiskcreative.com.au
just check it please as soon as possibe0 -
Unsolved Next JS and Missing content
Hello
Moz Pro | | 4thWhale
We recently migrated our page to next JS which is supposed to be great for SEO
On almost all our pages we are getting the same errors Missing Canonical Tag Missing Title Missing or Invalid H1 Missing Description We don't understand this because we have all of that content on every page. We believe that maybe NextJs is having a incompatibility with Moz. Has anyone had any experience with this?0 -
Unsolved Did Moz Bar change to have no Keyword capabilities?
I'm trying to use it during SEO training over here and the KW button goes to a "Get Page Optimization Score with MozBar Premium - Try Free", with a link that takes you to: https://hsinfo.moz.com/mozpro/mozbar/lander?utm_medium=cpc&utm_source=google&utm_campaign=Brand | NA&utm_adgroup=Brand - MozBar&utm_term=mozbar&gclid=CjwKCAjwxOCRBhA8EiwA0X8hi4Tx1YaOVwzWZaCGmzmYdBO4JEON8YlRMw52stp2AyfEBbH4uWDnARoCum0QAvD_BwE? Didn't this used to accept keywords and allow keyword checking? My training materials have the KW button behaving like this: [1] Do Keyword Research in MozBar.
Moz Bar | | EricaJorgensen
1. Click the icon with KW and a magnifying glass.
2. Enter a term related to your subject. For example, "cyber security".
There is a section telling you the keyword score, the relevancy to your page, and giving you optimizations that you can make to the page regarding this term.... Thus, I feel sure KW had useful and free features and not a button for a trial and paid Moz Bar Premium account. What is the pricing for this feature now? Or am I missing something? Thanks,
Tracy!0 -
Are backlinks from the Episode Description field on Spotify "follow" or "no follow"?
Are backlinks from the Episode Description field on Spotify "follow" or "no follow"?!
Link Building | | FLLocal0 -
Do You Risk A Penalty From Local Paid Directories in 2022?
Hi there, I have a client who wants to advertise in a local directory along the lines of "find your nearest plumber". The directory only has paid listings and they are follow links and they also mention your site or generated landing page may get a nice bump on google. Is there a risk that they may get a penalty for using this directory? The client wants to use it regardless of if it gives them an SEO boost but obviously wants to avoid any penalties at all costs. Thoughts on this? Thanks in advance
Link Building | | Scottlinklater0
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