How valuable is non-local organic traffic for local business?
-
Hey friends!
I work for a local digital marketing agency in Greenville, SC – serving primarily local small businesses. Over the past six months, we've increased our monthly organic traffic by almost 100%. The majority of this traffic is coming to blogs we've written over the past year on industry topics and trends. I love seeing our traffic increase, but it hasn't necessarily translated to more quality leads. Conversion numbers have largely remained the same. I think one reason is that a lot of this traffic isn't local.
Here's my question: as a local business, how valuable is content that ranks well and drives organic traffic, when the traffic isn't local, and from users we would never work with?
A lot of this content has earned links and grown our authority, so I suppose we've seen benefit, but I'm struggling to convince myself that it's really that valuable. I know local content is key, but it feels like what we want to educate on isn't searched locally.
Would love to hear your thoughts! Thanks!
-
Thumbs up, Sean!
-
-
Hey Sean,
Hope you reported the fake address listings. Those are the ones that Google will actually remove!
-
I recently had some issues with an individual who was actually opening several fraudulent scammy businesses from P.O. Box addresses and UPS Stores for the purpose of getting the SEO benefits received on a local level. for one thing having relevance to be in big directories will gain your site authority (Not all directories do but, white pages, yellows pages, definitely the chamber of commerce)
Additionally, that whole #1 organic 33% of searches statistic definitely get's thrown out the window with the implementation of a map listing. This in combination with the bidding war typically seen above any valued local key term, I'd be impressed to see #1 organic banking 18% of traffic referred from Google. I don't have numbers to back it's just a hypothetical guess. Metaphorically it's like going from a simple game of Texas Holdem to Omaha Hi/Lo split and not knowing how to scoop the pot LOL!
I see only percs from the versatility of benefiting from local and national search results.
-
Hey Miriam! S'been a while : )
-
My pleasure, Brooks. I always enjoy your contributions here very much!
-
Thank you so much, Miriam, this is very helpful!
-
Thanks Nick, good word: that valuable content and positive site-wide metrics should always benefit the site and brand in the long run.
-
Very fine suggestion, Chris!
-
I've engaged with local marketing companies who had big plans for bringing in nationwide leads and had little care for developing their firm's local relevance. Nor did they have an understanding of the difference in difficulty for a small marketing company to convert local leads into new business vs. converting geographically diverse leads (which they struggled to get anyway).
As a small marketing company, the sweet spot is definitely local business and no doubt, in Greenville NC, there is more business than you can handle. There are so many ways to develop content that will put your firm directly in view of local businesses that need you and that will pay for your services. It requires an embrace of your locality and a creative exuberance for content about it and forgoing thoughts of leads coming in from all corners of the country. If you do those things well first, leads will come from other places.
You say you write blog posts about industry topics and trends. As I'm sure you've noticed, so does almost everyone else, right? Why not get creative in combining marketing topics with the life and times of the typical Greenvillian? I guarantee you will enjoy the writing much more and your traffic will start coming in from closer to home.
-
Hi Brooks,
This is such a good topic. It's one I've encountered previously.
So, the issue is that your particular business model has national applicability. Digital marketing is a topic of national/international interest, vs. if you were creating content for something like your local farmer's market association or something along those lines.
Despite this, as you've realized, the national interest your content is earning (congratulations, by the way) is building your authority relative to its topic. In a RankBrain environment, this is definitely a good thing. Appearing as a result for national searches means you are also appearing as a result for your target clients in South Carolina when they do those same searches. Remember, too, that organic authority underpins local rankings. So, there is no negative here, if Google is more and more associating your domain with expertise on a set of topics.
Basically, you are in an enviable position here to turn a good thing into a better thing! The leads you are getting from non-local clients could actually be a wonderful opportunity for you to create some goodwill, both B2C and B2B. Hopefully, Brooks, as an active member of an industry, you've gotten to know some other good folks at quality agencies. Instead of just turning these leads away, why not refer them to people you trust? And, ask friendly colleagues that if they ever get leads from businesses in SC, they think of you, as your business thrives on serving these particular customers. I have found, over the years, that potential clients sincerely appreciate being referred to a trusted source. It's such a confusing world out there, sadly littered with scammers, and you can help out a business owner in an important way by doing more than just saying "no".
Hope these thoughts are helpful!
-
If the blog posts have good user metrics on them (time on site, pages per session, etc.), it should, in theory, help your website rankings over time. The agency I work for has run into this as well, where the website traffic will increase, but leads will remain constant or won't increase near as much.
I say there is a positive benefit as your blog posts could get increase brand awareness, and maybe get referenced and linked to, which helps your overall website authority, but it is definitely a long game, and the short-term benefit will be very little.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz Local Reporting - What are you doing?
I am a pro when it comes to reporting for paid search. However we came out with a new local product and use Moz Local. What are you doing for reporting? Automated reports? Are you tracking progress over time? Is there a reporting application that automates the process?
Local SEO | | PSLab0 -
Reduction in organic visits due to AdWord changes
Wondering if anyone else has noticed a change in site performance since Google has changed the way Adwords are displayed. We have a site that has been performing well, however this year visits have dropped by 20%. The performance of the keywords has remained the same and bounce rate has actually reduced. My suspicion is that with Google removing the Ad links from the right side of the page and placing 4 ads at the top of the page, this has pushed down the organinc results. Looking at some of the search results we now appear beyond the results page fold despite being the 1st orgainc result. The Ad results has site links and there is the Map with local results all pushing our first organic result of the screen. Has anyone else found this an issue or should I look elsewhere for the drop in visits? (The overall searches for our search terms has not dropped, just our percentage share has)
Local SEO | | smartcow1 -
Local SEO Website Structure.
Hi everyone, This might be quite a long post so please bear with me. I am currently rebuilding my website. My previous website was built by a web designer and was very basic. 5 page html site consisting of home, services, gallery, testimonials, contact pages. None of them were great - thin content, not optimised as well as could be - no h1's etc. To be fair I knew nothing about websites and didn't bother much with the site. As a new business I used it simply as a place for people to visit for more information after receiving a leaflet and never bothered much about driving traffic to the site. A few years down the line and I have realised I need the website to be working for me as opposed to alongside me. I am building it myself via wordpress as web designer didn't want to work in wordpress. I have done my keyword research and I'm working on pages as we speak. Previously my homepage - around 80% of visitors landed here for my main keyword (driveway cleaning glasgow) as it was number 6 in the organic listing. With my services page appearing directly underneath in 7 for the same keyword. I have starting building a new page for that keyword which contains (driveway-cleaning-glasgow) in the url. I have 301'd my previous services page to this url. Now for my questions...
Local SEO | | sfrediktru8
My 2nd keyword based on volume is driveway cleaning. How do I optimise for this or will the (driveway-cleaning-glasgow) page rank for this also as the words are contained within this page? I plan on having the same structure for the remaining services - pressure-washing-glasgow, monoblock-cleaning-glasgow etc, etc. As I am building new pages for each service with location built in, where does this leave my homepage? Should I be targeting keywords for this page? It is still my strongest page and apart from the (driveway-cleaning-glasgow) page which will get some help from the 301 these are all new pages so I would expect perhaps initially to lose some traffic. But as I am not ranking well for anything other than the main 2 keywords mentioned above it can only be beneficial long term when google recognises the specific pages for each service. And when I start using Adwords I will have a specific landing page for each service. Any advice would be appreciated. Thanks0 -
Local SEO Best Practices for 2,000+ 'location' service area business
Hi Moz Community! We operate a business where we have a network of 2,000+ technicians around the country who help people repair their mobile phones. These techs do the fixing at the customer's location, making them service area businesses. Even after scouring all of the go-to places on local SEO, I'm struggling to find best practices for this type of situation - the fact that our techs are operating in service areas presents a number of challenges. The biggest one, it seems, is that inevitably service areas are going to overlap. When I talked to a Google rep on this he said this "might" cause our locations to get de-listed and we'd just have to test and find out. Other challenges include the fact that we cannot bulk upload the service areas of our techs, and we cannot bulk verify - meaning there is a ton of work to do at our scale. Any suggestions on where to go to find resources on this specific topic, or an example of someone doing this well we can model? Thanks everyone!
Local SEO | | JohnGroves1 -
Local SEO for B&B - Attracting International Customer
Hi Guys, Hope the MOZ expert community will be able to help me 🙂 What would be the best way to manage the SEO for a Bed and Breakfast ? As the B&B is in a touristic place in France attracting lots of German, American and British tourists, the website will be in French, translated in English and German. It will be set up under a .fr extension and using wordpress multisite for each languages, so it will look like this: French: www.mydomain.fr English: en.mydomain.fr German: de.mydomain.fr They'll roughly have the same content for the business part, but they'll have different articles on their respective blogs. Now my questions are: If I sign up to Google my business (http://www.google.com/business/) Would I be able to translate all my business descriptions, separate the reviews per language, use google+ for different language? If not, then should I sign up for the French version of "google my business" and then open 2 separate G+ pages for the English and German version ? Can I open 3 different "google my business" account for each language but with the same google account, same telephone number and same business address ? Should I actually "translate" my business name and create 3 separate website so I can open a "Google my business" for each, but then they'll still have the same address and phone number ? Basically, I want to find the best solution for people around the world to see the content in their own language (reviews, blog post...) and also show up on map listings for google.com /.co.uk / .fr / .de etc... Other social media: Facebook: should I have one page and target the English language for each post in English, etc... Or should I have 3 facebook page in each language ? Should I have 3 pinterest accounts, or should I create 3 boards for each language so I can describe each pictures in proper language Miscellaneous Don't hesitate to give me any other important tips that I should think about before launching ! After being an employee for many years, I want to rock my own business 🙂 Cheers
Local SEO | | LELOnic0 -
Significant organic traffic increase from outside of my service area
I run a local service based business. About 6 months ago, I updated my homepage title tag to incorporate the phrase "near me" (I performed other optimizations as well). Over the last few months, I've noticed increased traffic, calls and online bookings from different areas around the country. I was perplexed, I thought I may have mis-targeted my ppc campaign. After some digging, I found out that my home page ranks #2 in the organic listings for a couple core service keywords with the "near me" phrase added. Of course, my bounce rate, from these visitors outside of my local area, is pretty high (65%). Also, the majority of these visitors are using mobile devices. I see an opportunity here to possibly provide relevant information to the searchers, based on their geographic area. The problem is that, I can't risk modifying my website for the sake of this "out of area" traffic. If I were to provide a page to a visitor based on their ip, could that be considered a black hat tactic? I don't want to do anything that will compromise my core business. Any advice will be welcomed.
Local SEO | | CWG75750 -
Moz Rank Tracker - Local Rankings?
My question is about local SEO rankings. How does the Moz Rank Tracker track local results, meaning I do not see a place to tell the tool what local market to show results for.If I have a dentist in Denver and I enter the keyword “dentist” into the tracker, is it looking for how my site ranks locally in Denver or how it ranks for “dentist” on a national level.Thanks in advance for the help!
Local SEO | | ifuseurbiz1 -
Citations for a non-local campaign?
Is it worth building citations if one is targeting a national campaign with NO local keywords? Even if they have some effect, are they really worth the time, effort and costs?
Local SEO | | Gavo0