Listings Health

This guide explains the Listings Health view in the Listings section of your Moz Local account. 

Quick links

• Locating Listings Health in Moz Local
• Listing Health overview modules
• Data health discrepancies pop-up
• Listings Health by Network table
• Listings Health by Field table

Moz Local’s Listings Health dashboard allows you to:

• Gain visibility into any discrepancies that exist between location information saved in Moz Local versus listings on all supported and linked directories
• Take action on publishing issues that you can control and receive indications of how to resolve the issue
  Reduce the time navigating outside of the Moz Local platform to correct errors
• Be made aware of data discrepancies promptly so they can make the necessary changes to ensure information across major directories and networks is on-brand, accurate, up-to-date, and complete

You can access the Listings Health dashboard view from the location, group, or account level of your Moz Local account. Start by clicking Listings and then Listings Health from the left-hand navigation menu.

The first set of modules included in the Listings Health dashboard view provides an overview of your listing health, making it easy to assess their overall health. The first three tiles are actionable, and the last two are meant only for reporting.

1. Issues requiring your action — This tile displays the total number of issues we need your help to resolve. You will need to take action on these issues before we can move forward with the resolution process. Click the tile to open the pop-up window and review these issues.
2. Issues in progress — This is where you will be able to monitor all issues with an In Progress status. Click the tile to open the pop-up window of data health discrepancies.
3. Issues under network review — This is where you can monitor all issues with an Under Network Review status. Issues under this module are those that we are awaiting a response from the network in order to be resolved. Click the tile to open the pop-up window of data health discrepancies.
4. Healthy fields — This unclickable tile displays the number of Healthy Fields there are out of the Total Monitored fields across all linked networks and listings.
5. Issues resolved — This unclickable tile displays the total number of issues resolved by you, Moz customer service, and Moz engineering within the past 30 days.

By clicking the Issues requiring attention, Issues in progress, or Issues under network review tile, you will open the data health discrepancies pop-up. This pop-up will list all the issues we’ve identified that we need your help to resolve.

You can use the filter options at the top to filter by network, issue status, or field. Or you can search for a specific issue by word or phrase. 

Within the data health discrepancies pop-up, you will see the following information for each entry listed.

1. Location — The location the data relates to, as well as the date and time of the last time an update was made to the listing.
2. Location Detail — The location's internal name and address.
3. Network — The network where we found the issue you need to review.
4. Field — The field of the listing that has the issue (e.g. address, hours, or website). 
5. Location Value in Platform — The value stored in Moz Local in your location profile. This field will highlight the difference between what is in Moz Local and what is found on the network in green. By clicking Edit, a pop-up will open where you can edit your location data from right within Listings Health. The field with an issue will be outlined in orange to be easily identifiable. 
6. Network Value — The value we’re seeing for this field on the network listed. This field will highlight the between what is in Moz Local and what is found on the network in red. Click Confirm Value to accept the value on the Network listing versus what is stored in Moz Local. 
7. Notes — Notes about the issue and how to resolve it.
8. Status — Indicates the current status of the issue (e.g. Requiring your attention, in progress, or in network review)
9. Actions — Actions you can take to resolve the issue. Click Dismiss Issue if you want Moz Local to ignore this issue and consider it as not a discrepancy. This will remove the issue from the list.

You can accept network values in bulk by checking the top left checkbox and selecting Confirm Network Values. Or you can dismiss discrepancies in bulk by checking the top left checkbox and selecting Dismiss Issues.

Below the overview modules is the Listings Health by Network table. This table visualizes the health of your listings based on your linked networks.

1. Network Name — This column displays the name of the network we are monitoring. Clicking on this cell will open the data health discrepancies pop-up with the list filtered to show all the discrepancies we’ve found on that network.
2. Healthy Listings — This column shows the count of listings without issues among the total locations linked to the network.
3. Field Health Ratio — This column shows the percentage of Healthy Fields without issues there are among the total Monitored Fields in the network.
4. Monitored Fields — The total count of fields we are maintaining on your behalf. This count is based on what information we can send and receive to the connected networks via API and what you have input in your location profile. Each network accepts and processes data differently which means each network will have a different number of monitored fields.
5. Healthy Fields — The total count of fields from a network that currently don’t have issues.
6. Requiring Your Action — If we detect an issue you can take action on, this field will turn red and will include a count of the number of issues detected. Click the tile to open the data health discrepancies pop-up where they can see the issues identified.
7. In Progress — This field will show the total number of issues In Progress. Click the tile to open the data health discrepancies pop-up to see more information about the issues in the process of being resolved. These are issues being addressed by the Moz Local customer support team or engineering team.
8. Under Network Review — These are fields with changes pending acceptance from the network. Click the tile to open the data health discrepancies pop-up to see more information about the issues under network review.

The last table in the Listings Health dashboard view is the Listings Health by Field table. 

1. Field name — The field being monitored. Click on the cell to open the data health discrepancies pop-up and see a full list of any discrepancies we’ve found in this field across your connected networks.
2. Field Health Ratio — This column shows the percentage of Healthy Fields without issues among the total Monitored Fields across linked networks.
3. Monitored Fields — The total number of monitored fields.
4. Healthy Fields — The total number of fields without issues.
5. Requiring Your Action — If we detect an issue you can take action on, this field will turn red and will include a count of the number of issues detected. Click the tile to open the data health discrepancies pop-up where they can see the issues identified.
6. In Progress — This field will show the total number of issues In Progress. Click the tile to open the data health discrepancies pop-up to see more information about the issues in the process of being resolved. These are issues being addressed by the Moz Local customer support team or engineering team.
7. Under Network Review — These are fields with changes pending acceptance from the network. Click the tile to open the data health discrepancies pop-up to see more information about the issues under network review.