That email address already exists

If the email address you’re wanting to add already exists you will first need them to free up the email before it can be added.

To free up the email address, you (or the account owner) will need to log into the Moz account associated with that email and change it to another email address in order to free it up to be used on your account.

To free up an email address that already exists:

1. Log into the Moz account that is using the email address you want to use

2. Head to Account & Billing > Login Settings from the profile drop-down on the top right

3. Click on the Edit button and enter a new email which is not associated with a moz.com account

You can then move forward with updating your account email by following the steps in our guide for updating your email address.