1. Help
  2. Need More Help?

Need More Help?

Whether you’re brand new to the Moz tools or you’re a long-time customer, we all need help from time to time. Our Moz Help Team is here to assist you with any tool-related questions you may have along the way!

You can contact the Help Team at any time by emailing them at [email protected] or by using our contact form.

If you are experiencing issues with the tools, please be sure to check our status page for any current outages or scheduled maintenance in progress.

In this part of the Help Hub we’ll outline how you can get help with the tools and what information we need to best assist you.

What can I learn in this section of the Help Hub?

Within this section of the Help Hub, you can learn…

And so much more! You can use the left-hand navigation to explore various articles related to getting help with the Moz tools or use the search bar to query a specific term. We’ve also outlined some common customer queries below to help you find the information you need!

Looking to expand your SEO knowledge?

We offer 2 courses from the Moz Academy to help you get oriented in the tools and set you up for success! Sign up today for How to Use Moz Pro and 30 Days of SEO for tips, tricks, and more. These courses are FREE with a Moz Pro subscription or free trial!

Moz offers a wide variety of training courses via Moz Academy! The catalog includes courses on various SEO topics, from basic knowledge to how to perform a technical SEO audit of your site and more. You can view the course catalog and get started on the Moz Academy page.

Common Customer Queries

  • The fastest way to get help is to email us at [email protected] or visit our contact page to reach out. We'll aim to reply within 24 hours.
  • We aim to reply to all queries within 24 hours of receiving the initial message.
  • For billing queries, we will need to contact you via email to confirm account ownership, so email is the best way to resolve any billing issues. Please email [email protected].
  • No, we are unable to fix the issues that are brought to light by the Moz tools.
  • No, we are unable to provide SEO advice about what may help your site and/or business. Check out our guide on where to find SEO help for more information.
  • Please allow up to 24 hours for our Help Team to reach out. Responses are sent via email, so please ensure that the message did not route to your Spam or Junk folder.