Change Account Owner

This guide will show you how to change the account owner for your Moz account.

Quick Links

• Change Your Moz Account Owner
• Email Already Exists Error Message
• Regaining Access

Handing over the reins of your Moz Pro subscription to a colleague? You can change your login details through your account settings - this will mean you lose full access and ownership of the account.

You will need access to the primary account to update the account email address. If your colleague has left the company or you don't have access to the account please contact us. It helps if you provide as much information as possible about the account, including: the account email, the full name on the card associated with the account, the last 4 digits of the card that was charged, and the date and amount of the last charge.

To transfer your Moz account to another owner, follow these steps:
 

1. Log into your account
2. Head to Account & Billing > Login Settings from your profile drop-down on the top right
3. Click Edit and enter a new email, if it already exists you'll need to reach out to them and ask them to edit their account to another email address. For more help with this they can reach out to [email protected]
4. To change your account nickname, click Edit next to your account name from Account & Billing > Subscriptions
5. To change details in your Moz Community Profile select Community Profile from the drop-down on the top right.
6. To update the billing information on file, head to the Billing Info page and click Replace.
7. Once everything is updated, inform the new owner, and they can request a password reset from the Login Page.

Please note: If you don't want to lose ownership, but would like to share your Campaigns you can also add your colleague as a shared user.

If the new owner already has a Moz account you'll need to reach out to this person to ask them to change the email on their Moz account to another email address. This will free up their email for use on this account.

If you are attempting to update your account details and are unable to do so, please email [email protected] with the following information.

• The email address associated with your Moz account (if it’s different from the email used to contact them)

• A detailed summary of the issue you’re reporting

• The full name on the credit card tied to the account

• The last 4 digits of the credit card tied to the account