Contacting the Moz Help Team
Frequently Asked Questions
What's covered?
In this guide you’ll learn more about the Moz Help Team and how to contact them for help.
If you are experiencing issues with the tools, please be sure to check our status page for any current outages or scheduled maintenance in progress.
Quick Links
Who Is On The Moz Help Team?
The Moz Help team is made up of real people located in Canada, Ireland, Australia, and the Philippines. This means we have global online coverage to ensure your questions are answered promptly. When it's daytime in Canada, our team in Ireland is likely enjoying dinner. As the Canadian team heads out for a pint, our team in Australia and the Philippines come online. Finally, when it's evening in the Philippines, our team in Ireland is ready to assist you. No matter where you are or when you need help, we've got you covered.
The fastest way to get in touch is to jump on live chat! Alternatively, you can email [email protected] or visit our contact page. When you email or chat with us, we can easily locate your account and investigate any issues, provide answers with images, and send you links to help you along your way.
Find out more about the Moz Help Team on our Help Hub homepage—just scroll down to Meet the Team.
How Do I Find Out if Moz Tools Fit My Needs?
The best way to find out if the Moz Pro tools suit your business needs is to sign up for a Moz Pro free trial. You can cancel at any point within the free trial if you don't want to be charged. Once you sign up, you can start learning how to use the Moz tools with a webinar intro to Moz Pro, and our Moz Academy course on How to Use Moz Pro.
If you want to know more about Moz Local, the best place to start your journey is with our Check Presence tool. We also have a Check Presence tool guide to help get you started with the tool. You will need to have a physical business in the US, UK, or Canada to use this tool. If you are located in another country, or if you operate online, then the Moz Pro free trial is your best starting point.
How Do I Contact the Moz Help Team?
There are a few ways you can get help with the Moz tools. On each page within the tools, you should see a How to use this page button at the top right. Clicking this link will take you right to the Moz Help Hub and the article related to the page you are on in the tool.
If the Help Hub article doesn’t answer your query or if you have additional questions, you can contact our Help Team by emailing [email protected], filling out our contact form, or by using our live chat function.
Contact Form
You can access the contact form directly at https://moz.rankious.com/_moz/about/contact, via the link in our website footer, from the About section of our website, or by clicking Contact Help from within the Help Hub.
After submitting the contact form or emailing [email protected], you will receive a confirmation email letting you know that your query has been submitted and that you should hear from our team shortly.
Live Chat
On each page in Moz Pro, you will see a blue bubble with a question mark at the bottom right corner. Click this chat bubble and then click on Live Chat to chat with our support team.
What If I Find A Bug?
Bugs happen! If you come across one, please don't hesitate to let us know.
However, it can help to try a few general troubleshooting steps just to see if it's a temporary glitch. If you encounter a potential bug, please try these steps:
- Clear your cache and cookies and then refresh the browser
- Open a fresh incognito browser and see if the process works
- Open another browser like Firefox or Chrome and see if the process works
If you’re still having trouble, you can reach out to our Help Team so they can investigate the issue. For general troubleshooting, please be sure to include the following information:
- Your browser type and version (e.g. Chrome Version 84.0.4147.105)
- Other browser types you've tried
- Your OS type and version (e.g. Mac OS 10.14.6)
You can also learn more about what information we need specific to the tool or issue you’re working with via the links below.
Can You Help Me Fix My Site?
The Moz tools are meant to provide the data and insights needed to implement your own SEO strategies and updates. That being said, we will not be able to perform the actual work that is recommended within the tools. Our tools are self-serve, which means you or your web developer will need to implement any changes on your site.
Since our Helpsters are not web developers, they will be unable to advise you on how and when to fix particular issues on your site. Additionally, they won’t be able to make the changes for you or do an audit of your site. If you’re looking for specific web development advice, we recommend reaching out in the Moz Q&A Forum.
What if I Need SEO Advice?
Since our Helpsters are not SEO consultants, they are unable to offer SEO advice about what would best help your business or answer questions regarding specific issues on your site. If you’re looking for specific SEO advice, we recommend reaching out in the Moz Q&A Forum.
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